| Picture Pendant Questions |
|---|
|
| Q: How do I send you my photos? |
|---|
A: A: During the checkout process their will be a detailed explanation of how to send us your photos. You have 3 options of sending Photos:
1) You can upload your digital files directly through our web-site upon checkout.
2) You can E-mail us your digital Files to info@picturesongold.com
3) You can mail us your pictures to:
Pictures on Gold.com
1300 Hylan Blvd.
Staten Island, NY 10305 |
| Return To Top |
| Q: Do some photographs show up better than others? |
|---|
|
A: Yes, The clearer the photo, the clearer the image on the pendant. |
| Return To Top |
| Q: Does it matter what type of Photograph I use? |
|---|
|
A: No. Photographs can be 35mm, 110, studio shots, even slides or Polariods, in color or black and white. We cannot, however, create a color image from a black and white photograph and we cannot use a negative. |
| Return To Top |
| Q: Will my pictures be returned? |
|---|
|
A: Yes, your pictures will be returned in the exact condition it was given, along with the pendant. |
| Return To Top |
| Q: Can I have two entirely different pictures together on one pendant? |
|---|
|
A: Yes, our computer technicians can merge any number of pictures onto one pendant. However, we do charge an additional $10 per Photo. You will be able to select this option upon checkout. |
| Return To Top |
| Q: What if one picture is larger than the other picture? Can they be put together? |
|---|
|
A: Yes, we can engrave any picture any size up to 8 1/2 X 11. Just send the pictures and let our technicians handle the rest. |
| Return To Top |
| Q: Can a person or object be cut out of the picture? |
|---|
|
A: We can crop out any person or any object. There is a "special instructions" section in the checkout for you to provide us with any requests you have with your pendant. |
| Return To Top |
| Q: Can my pendant be done in other fine metals? |
|---|
|
A: Yes, we now offer our pendants in Sterling Silver & White Gold. See pricing for details. |
| Return To Top |
| Q: How do I clean my picture pendant charm? |
|---|
|
A: Treat your charm as you would any other fine jewelry item. It’s made of solid 14K so it will never tarnish. Use a soft, clean cloth to rub off fingerprints and moisture. |
| Return To Top |
| Q: How long will it take to receive my Picture pendant? |
|---|
|
A: It will take approximately seven days from the day we receive your order for you to get your pendant. Unfortunately, we will have Holiday cut-off’s that will not allow you to order you picture pendant after a certain date. ( Dates will be given a few weeks before cut-off to allow you to receive your orders in time for the holidays) |
| Return To Top |
| Q: Does my Picture pendant last a lifetime? |
|---|
|
A: Yes. We put a protective glass or coating on almost all of our pieces to make sure that they are durable |
| Return To Top |
